Terms of Service

Last Updated: January 2025

Important Notice: By registering, subscribing to any plan, or using the VendorPot platform in any capacity, you (the user) and your company acknowledge, agree to, and give full consent to all policies established by VendorPot, including but not limited to these Terms of Service, Privacy Policy, Fair Competition Policy, Lead Guarantee Policy, and Refund Policy. Your continued use of the platform constitutes ongoing acceptance of these terms.

Regulatory and Legal Compliance

VendorPot complies with all applicable laws, including:

  • GDPR - General Data Protection Regulation (EU)
  • GCC Data Protection Laws - UAE, Saudi, Qatar, Bahrain, Kuwait, and Oman PDPLs
  • DPDP Act - Digital Personal Data Protection Act (India)
  • Consumer Protection Laws - Local and international consumer protection laws
  • E-Commerce Regulations - GCC e-commerce regulations

Acceptance of Terms

By using the VendorPot platform, you agree to be bound by these Terms of Service and all related policies. If you do not agree to these terms, you must not use the platform.

These terms govern your use of the entire platform, including all services, features, content, and functionality offered through it.

User Accounts and Eligibility

Eligibility Requirements:

  • You must be 18 years of age or older
  • You must have authority to represent a business entity
  • You must provide accurate and complete information
  • You must comply with all applicable local laws

Account Responsibilities:

  • Maintain confidentiality of your login credentials
  • Notify us immediately of any unauthorized use
  • Keep your account information current and accurate
  • You are responsible for all activities under your account

Data Processing and Privacy

By using our platform, you consent to:

  • Our collection and use of your personal data as outlined in Privacy Policy
  • Cross-border data transfers in accordance with data protection standards
  • Processing of your data for purposes outlined in our agreement
  • Sharing of contact information with other parties on the platform for legitimate business purposes

Your Data Rights:

You have the right to access, rectify, erase, restrict, and port your data, as provided by applicable data protection laws (GDPR, PDPL, DPDP).

Prohibited Activities

You are prohibited from:

  • Violating any local or international laws or regulations
  • Engaging in fraudulent or deceptive conduct
  • Posting false or misleading information
  • Infringing on intellectual property rights
  • Attempting unauthorized access to systems
  • Interfering with platform security or integrity
  • Manipulating ranking or review mechanisms
  • Collecting other users' data without consent

Account Suspension and Termination

VendorPot reserves the right, at its sole discretion, to:

  • Suspend or terminate your account at any time, with or without notice
  • Block access to the platform for any violation of these terms
  • Delete or remove any content that violates our policies
  • Refuse service to any user for any reason
  • Take legal action in case of serious violations

Important Notice:

VendorPot is not required to provide detailed explanation or advance notice before suspending or terminating accounts. Violation of our policies may result in immediate service termination without refund.

Reasons for Termination:

  • Breach of Terms of Service or any platform policy
  • Fraudulent or deceptive conduct
  • Failure to pay or prolonged inactivity
  • Repeated reports of policy violations
  • Engaging in illegal activities

Data Retention After Termination

Upon account termination:

  • We may retain your data for legal compliance obligations (up to 7 years)
  • Non-essential account data may be deleted within 90 days
  • We may retain anonymized data for analytics and improvements
  • You may request data deletion in accordance with our Privacy Policy

Intellectual Property

All content, features, and functionality on the VendorPot platform are the exclusive property of VendorPot Limited and protected by international copyright, trademark, and intellectual property rights.

You retain ownership of content you upload, but grant VendorPot a worldwide, non-exclusive license to use it on the platform.

Limitation of Liability

To the maximum extent permitted by law, VendorPot shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use the platform.

Our total liability to you shall not exceed the amount you paid to us in the preceding 12 months.

Governing Law and Dispute Resolution

These terms are governed by and construed in accordance with the laws of the United Arab Emirates.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of material changes via email or through a prominent notice on the platform. Your continued use of the platform after such changes constitutes acceptance.

Contact Information

For any questions about these terms, please contact us:

Email: legal@vendorpot.com

Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.